Tekmetric is a management software designed for auto repair shops.
Businesses can easily create customer profiles, schedule customer appointments, perform digital vehicle inspections, upload photos, build repair orders with built-in labor guides, manage inventory, track parts, monitor job workflows, set custom labor rates, shop fees, and taxes, send texts and emails to customers, measure job profitability, gross sales, technician hours spent, and more.
By leveraging data, shops of all sizes can improve efficiency, productivity, and profitability.

Tekmetric

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customer-support

Tekmetric is a management software designed for auto repair shops. Businesses can easily create customer profiles, schedule customer appointments, perform digital vehicle inspections, upload photos, build repair orders with built-in labor guides, manage inventory, track parts, monitor job workflows, set custom labor rates, shop fees, and taxes, send texts and emails to customers, measure job profitability, gross sales, technician hours spent, and more. By leveraging data, shops of all sizes can improve efficiency, productivity, and profitability.

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed — we grow stronger together.

Product Support Specialist

Product Support Specialist at Tekmetric engaging with customers to solve product issues and documenting feedback for development. Providing high-quality customer support and fostering strong relationships.

account-manager

• Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy
• Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact
• Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting
• Collaborate internally with key stakeholders including marketing, sales, product, and more
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models

Channel Partnerships Manager

Channel Partnerships Manager creating high-value partnerships to expand Tekmetric's reach in the automotive industry. Leading deal execution and collaborating with partners and internal stakeholders.

recruitment

• Own and continuously evolve the company-wide talent acquisition strategy to support sustained, high-growth scaling in a SaaS environment
• Partner closely with executive leadership and functional leaders to forecast hiring needs, define priorities, and align hiring strategy with business and growth goals
• Translate business plans into clear hiring models, recruiter capacity plans, timelines, and start-date forecasts
• Proactively identify risks, bottlenecks, and talent gaps before they impact execution or growth
• Bring deep understanding of the SaaS talent landscape, including how to source, assess, and close technical, GTM (Sales, CS, Marketing), and senior leadership talent
• Set and enforce a high hiring bar, acting as a true bar raiser across all functions and levels
• Champion a proactive recruiting-led culture, focused on identifying and engaging top talent that is not actively job-seeking
• Ensure recruiting teams are equipped to engage, assess, and close high-caliber candidates in competitive markets
• Build and maintain a robust, metrics-driven TA function grounded in ATS and HRIS data (e.g., Greenhouse, Rippling)
• Define, track, and analyze core recruiting KPIs, including: Time to fill and time to start, Funnel conversion and pipeline health, Quality of hire and post-hire performance indicators, Recruiter productivity, retention, and capacity
• Use data to forecast hiring trends, surface insights, challenge assumptions, and drive continuous improvement
• Deliver clear, concise, and actionable reporting to leadership that creates confidence in TA execution
• Partner with the Senior Manager of Talent Acquisition to lead, scale, and develop a high-performing team of recruiters and sourcers
• Take ownership of the full recruiting team, ensuring strong execution and accountability
• Coach, develop, and motivate recruiters to meet ambitious hiring goals while maintaining a high talent bar
• Establish clear expectations, operating rhythms, and career paths for the TA organization
• Build a culture of ownership, rigor, and continuous improvement across the team
• Act as a culture carrier and culture filter to identify misalignment early in the hiring process and coach recruiters and hiring teams to do the same
• Ensure hiring decisions reinforce, not dilute, company culture as the organization scales
• Strengthen employer branding through compelling storytelling, consistent messaging, and high-touch candidate engagement
• Build and maintain strong talent pipelines that reflect both the company’s growth ambitions and cultural values
• Own and optimize the TA tech stack, including ATS, sourcing tools, and analytics platforms
• Design and maintain structured, scalable, and compliant interview and onboarding processes.

Director of Talent Acquisition

Director of Talent Acquisition architecting and scaling hiring strategies as Tekmetric grows rapidly. Collaborating with executive leadership to build a robust talent acquisition function focused on high-quality hires.

product-manager

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
• Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
• Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.
• Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
• Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
• Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.
• Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
• Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
• Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.
• Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
• Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
• Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
• Translate insights into clear product bets, hypotheses, and strategic investments.
• Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
• Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
• Ensure entire organization has clear visibility into product priorities and progress.
• Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
• Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it. Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.

Senior Director of Product

Senior Director of Product leading product management at Tekmetric. Driving strategy and execution in a dynamic, high-growth environment.

Tekmetric

About the company

Open jobs

4 jobs found

Product Support Specialist

Tekmetric

Channel Partnerships Manager

Tekmetric

Director of Talent Acquisition

Tekmetric

Senior Director of Product

Tekmetric