Customer Service Agent at V - HEAL GmbH providing support in the banking sector. Engaging with customers via multiple channels and contributing to solutions.
About the role
- Customer Experience Associate managing financial transactions and ensuring customer satisfaction. Engaging with clients and recommending banking solutions for enhanced customer experience.
Responsibilities
- Process financial transactions like deposits, withdrawals, and bill payments
- Understand and determine customer needs to recommend solutions
- Respond and resolve customers' concerns using standard procedures
- Achieve assigned goals by promoting banking solutions
- Connect personally with customers to advise them appropriately
- Help build a positive, diverse and equitable work environment
- Deliver quality customer experiences and recommend operational improvements
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented
- A dynamic communicator with established customer experience skills
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and recognition programs
Job title
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