Sales Associate at Coach providing customer service, driving results, and building customer relationships in retail setting. Responsible for store operations and upholding service standards in luxury retail.
Responsibilities
Responsible for upholding Coach’s Service and Selling Models.
Creates a positive first impression and builds ongoing customer relationships.
Understands organizational objectives to align decisions with Company priorities.
Takes ownership of personal survey results and plans for improvement.
Represents Coach as a brand ambassador and demonstrates selling and service expectations.
Provides in-depth product knowledge and communicates pricing and promotional strategies.
Works with multiple customers simultaneously and attends to their unique shopping needs.
Follows up with customers to influence/close sales.
Maintains store operations, cash wrap, and visual merchandising standards.
Requirements
1-3 years of previous sales experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
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