Sales Associate at Coach providing customer service, driving results, and building customer relationships in retail setting. Responsible for store operations and upholding service standards in luxury retail.
About the role
- Senior Salesforce Consultant designing and delivering Salesforce solutions for Healthcare and Life Sciences organizations. Partnering closely with clients and internal teams to translate complex business needs into scalable solutions.
Responsibilities
- Perform detailed analysis of business and technical requirements, in close collaboration with Project Managers and client stakeholders
- Develop and maintain validation rules, custom workflows and process, lead/opportunity pipeline management, service request and bug and feature requests, test and QA in sandbox and be the master of clean data
- Develop reporting and dashboard functions as well as business intelligence analytics
- Train/support end users with respect to their use of the Salesforce application
- Lead Salesforce technical architecture discussions and manage/educate stakeholders
- Direct the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
- Within the first two weeks, lead a client solution design session with a Health & Life Sciences client
- Within the first 3-4 weeks, complete the documentation of a client technical architecture for a Health & Life Sciences client
- Complete architecture design of at least 5 customer solutions within the first year of employment
- Delegate the implementation to other team members
Requirements
- 2+ years of Consulting Experience
- 3+ years of Salesforce experience in an HLS industry vertical
- Have 2+ Salesforce certifications (Salesforce Certified Administrator and one other)
- Have implemented Sales, Service, Experience Cloud
- Have Healthcare & Life Sciences industry experience
- Have built solutions using custom declarative automations (Flows, Guided Engagement)
- Have the ability to gather essential business requirements and translate them into functional designs, including user stories and diagrams
- Have excellent time management, prioritization and communication skills
- Maintain a wide degree of flexibility and latitude
- Have the ability to handle stress and last-minute, urgent requests
- Have strong analytical, problem-solving, and organizational skills (detail-oriented)
- Maintain empathy and positivity towards clients and team members when faced with challenging situations and/or relationships
- Are able to clearly communicate, both verbally and written, complex technical concepts to both technical and non-technical stakeholders
- Share your experience with others, through 1:1 mentoring, leading team projects, and occasional practice-wide presentations
- Have the ability and willingness to travel up to 25%
- Also have FSL, Health Cloud, or CPQ experience
- Have experience in enterprise software development, integrations, or support
- Have strategic planning experience
- Possess strong consultative, analytical, problem-solving, and organizational skills
Benefits
- 100% employer-paid medical, dental, and vision premiums for eligible employees
- Employer-paid short-term disability
- Unlimited PTO
- Volunteer Time Off
- 10 company holidays
- 401k + 4% Company Match + No Vesting Period
- Monthly wellness and phone stipends
- Training cost coverage
- Paid parental leave for birthing and non-birthing parents
- Annual company get-together — Penrod Palooza!
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