Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Customer Service Director responsible for improving customer experience and operational efficiency at GoFor Delivers Inc. Focus on establishing effective processes for sales and customer service.
Responsibilities
- Establish, maintain, train and evolve the customer facing processes in use at GoFor to provide customers with excellent customer experience
- Establish, maintain, train and evolve the sales processes in use at GoFor to enable sales team productivity and accurate forecasting
- Establish, maintain, train and evolve the operations processes in use at GoFor to enable operations team productivity
- Create a method to detect patterns in sales and operations behaviour or performance
- Maintain an accurate and current monthly set of dashboards that present the overall health of the Company
- Work with sales and operations leadership to develop organizational and support of individual goals
- Manage several complex projects simultaneously that involve technology implementation and adoption along with business process changes
- Provide strong leadership by promoting the mission and values of the organization both internally and externally
Requirements
- Fluent in English, both written and spoken
- A Bachelor’s Degree from a recognized post secondary institution
- Minimum 3 years’ working experience in project management, program management and process design with a minimum of 5 years work experience overall
- Thorough knowledge and understanding of ADA AI
- Thorough knowledge of OnFleet Dispatching
- Thorough knowledge of Salesforce.com for both Customer Service Management and Sales Forecasting
- Moderate understanding of Tableau reporting and dashboards
- Prior sales operations experience is a definite asset.
Benefits
- Extended health and dental coverage
- Vision Care Benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)
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