Hybrid Account Management Executive

at Tabby

• Job title: Account Management Executive
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Dubai, United Arab Emirates

About the role

• Account Management Executive responsible for optimizing client experience and driving growth through strategic project collaboration and relationship management for Tabby's FinTech solutions.

Responsibilities

• Strategize high-growth Potential accounts: Identify and strategize high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth.
• Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
• Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, product optimizations, and operational enhancements that impact overall business objectives.
• Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
• Problem Solving: Take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction.
• Cross-functional Collaboration: Collaborate closely with internal teams, including sales, product, marketing, tech, and operations, to support organizational projects and identify strategic opportunities for upselling and cross-selling.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• A knack for numbers and deriving insights from data.
• Proficiency with basic Microsoft Excel formulas (eg: SUM, SUMIF, COUNT) and creating pivot tables.
• Proven experience in account management, sales, or a similar client-facing role is a plus.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication, data analytics, and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Familiarity with Tableau is a plus.

Benefits

• The opportunity to learn from and grow with the sharpest minds in the business
• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.