Key Account Manager focusing on growth and new business for Castrol’s Industrial Lubricants. Responsible for customer relationships and sales metrics across California, Nevada, and Arizona.
About the role
- Detail-oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
Responsibilities
- Prepare renewal packages, marketing submissions, and benefits summaries
- Track and maintain client plan data, including employee changes and enrolments
- Respond to client and carrier inquiries promptly and professionally
- Ensure all client documentation is current, accurate, and compliant with best practices
- Use our CRM and internal tools to manage workflows and deadlines
- Support the preparation of proposals and client presentations
- Attend in-person and virtual client meetings alongside Sr. Account Managers
- Provide exceptional service to help retain and strengthen client relationships
- Proactively flag issues or follow-ups, taking ownership of tasks when appropriate
- Participate in webinars and industry events to stay current
- Assist with additional client service and administrative tasks as needed
Requirements
- 3 to 5 years of experience in the group benefits industry
- Confident, professional communication with clients and carriers
- Highly organized and detail-oriented, with strong follow-through
- Able to take initiative, think ahead, and contribute meaningfully in client meetings
- Able to work independently and collaborate with Sr. Account Managers
- Strong verbal and written communication skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint etc.), CRM systems and web-based carrier portals
- Completion (or willingness to obtain) LLQP and/or GBA
- Valid driver’s license and access to a vehicle
Benefits
- Employer-paid benefits + RRSP matching
- Paid time off between Christmas and New Year’s
- Ongoing professional development
- Mental health and wellness programs
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