Account Manager responsible for servicing small transportation clients at Transtar Insurance Brokers. Managing client needs and carrier communications to ensure coverage and compliance.
About the role
- Territory Manager responsible for driving profitable business growth through managing accounts and developing new business opportunities. Ensuring superior customer satisfaction and operational excellence in service delivery.
Responsibilities
- Manage, grow, and deliver profitable business results in the assigned territory in alignment with annual and monthly sales plans.
- Identify new business opportunities, market gaps, and potential customer segments to expand market share.
- Develop strategic action plans to achieve revenue, volume, and profitability targets.
- Build and strengthen business relationships with existing and prospective customers to ensure long-term engagement and customer loyalty.
- Maintain regular customer visits, reviews, and business discussions to ensure alignment with customer expectations and industry developments.
- Serve as a single point of contact for key accounts, coordinating with internal teams to ensure timely and accurate execution of orders, service requests, product delivery, and production-related requirements.
- Manage urgencies, escalations, and service challenges with speed and professionalism to ensure maximum customer satisfaction.
- Work closely with Customer Service, Supply Chain, Logistics, Manufacturing, Quality, and Finance teams to ensure same-day resolution, smooth process flow, and high service standards.
- Ensure order fulfillment KPIs are met consistently while maintaining cost efficiency.
- Monitor customer outstanding balances, ensuring timely follow-up with Customer Service and Finance teams for reconciliation.
- Manage the credit cycle in line with company policies and mitigate risks related to overdue and bad debts.
- Continuously gather competitive intelligence, including pricing trends, competitor activities, product innovations, and customer feedback.
- Prepare and present analysis to internal stakeholders to support strategic decision-making and market planning.
- Coordinate with regional and global Coats teams to grow business with local and international buyers and global sourcing brands.
- Jointly plan business opportunities that align with global brand strategies, category development, and buyer expectations.
- Lead, guide, and develop the reporting team to enhance capability, performance, and future talent pipeline.
Requirements
- Business graduate preferably BBA (with Concentration in Marketing) from reputed business institution
- 5+ years inline experience, MNC preferred
- Strong background in account/sales management
- Track record of closing sales and delivering on profit commitments
- Ability to travel extensively
- Strong team player with a can-do attitude
- Strong interpersonal/ communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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