Customer Service Order Specialist managing customer orders with attention to detail for Knauf Group. Collaborating with teams to ensure order fulfillment and customer satisfaction in Romania.
About the role
- Operations Manager in Customer Care processing various customer inquiries with a focus on optimizing billing processes. Collaborating with cross-functional teams to improve overall service quality and customer satisfaction.
Responsibilities
- Handling a wide range of customer inquiries via email, inbound chat and telephone
- Correcting erroneous electricity invoices in collaboration with Customer Service, Accounting and Energy Operations
- Assisting customers with questions regarding electricity billing
- Collecting outstanding receivables and arranging suitable payment solutions with customers
- Actively contributing to and optimizing billing processes
Requirements
- Ideally, initial experience in the energy sector or invoice processing
- Proficient in MS Office; experience with Wilken is an advantage
- Excellent German language skills, both written and spoken
- Experience in customer service or a comparable role is desirable
- Structured and responsible
- Clear, friendly and solution-oriented communication
Benefits
- Hybrid working model
- Modern office in Berlin-Friedrichshain
- Highly motivated and diverse team
- Onboarding day with company and team introduction
- Legendary team spirit and memorable team events
- Strong feedback culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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