Complex Order Handler managing customer orders and providing support throughout the order process in Norway or Finland. Responsible for documentation, logistics coordination, and maintaining customer communication.
About the role
- Customer Service Order Specialist managing customer orders with attention to detail for Knauf Group. Collaborating with teams to ensure order fulfillment and customer satisfaction in Romania.
Responsibilities
- Manage and process customer orders with a high level of accuracy and attention to detail, ensuring all order details are correct and complete.
- Serve as the primary point of contact for customers regarding order-related inquiries, providing timely and professional responses.
- Coordinate with internal teams, including sales, logistics, warehouse, and finance, to ensure seamless order fulfillment and delivery.
- Monitor the status of orders throughout the lifecycle, proactively addressing any delays, discrepancies, or issues, and keeping customers informed.
- Resolve complex customer complaints and issues related to orders, ensuring a satisfactory resolution while maintaining a positive customer experience.
- Maintain accurate and up-to-date records of orders, customer interactions, and any changes or updates in the order management system.
- Prepare and analyze order-related reports, identifying trends, inefficiencies, or areas for improvement.
- Support the implementation of process improvements to enhance the efficiency, accuracy, and customer satisfaction of the order management process.
- Ensure compliance with company policies, procedures, and relevant regulations in all order-related activities.
- Build and maintain strong relationships with customers, acting as a trusted advisor for order-related matters.
- Collaborate with cross-functional teams to address customer needs and ensure alignment with business objectives.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management or a related field is preferred.
- Equivalent work experience may be considered.
- 3–5 years of experience in customer service, order management, or a related field.
- Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skills to interact professionally with customers and internal teams.
- Proficiency in order management systems and software (e.g., SAP, Oracle, or similar platforms) and Microsoft Office Suite (Excel, Word, Outlook).
- Attention to detail and accuracy in processing orders and maintaining records.
- Strong problem-solving skills with the ability to handle complex customer issues and provide effective solutions.
- Ability to work in a fast-paced environment and meet deadlines.
- Knowledge of supply chain, logistics, and order-to-cash processes is highly desirable.
- Customer-focused mindset with a commitment to delivering exceptional service.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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