Customer Experience Technician delivering exceptional service to customers while supporting restaurant technology solutions. Responsible for troubleshooting, installation, and ongoing training in the Boston, MA area.
About the role
- Customer Service Representative for Arcavindi managing inquiries across multiple channels in Europe. Engaging with customers to build trust and enhance their shopping experience.
Responsibilities
- Reageren op inkomende vragen via telefoon, e-mail, SMS, WhatsApp, webchat en sociale media.
- Uitgaande gesprekken afhandelen, inclusief welkomstgesprekken, incasso's en klantupdates.
- Klachten beheren door problemen te onderzoeken, deze snel op te lossen en klanten op de hoogte te houden.
- Het inkoopproces ondersteunen, bezwaren overwinnen en klanten helpen zich zelfverzekerd te voelen.
- Interacties nauwkeurig registreren, systemen onderhouden en administratieve taken voltooien.
- Samenwerken met interne teams om soepele overdrachten en gecoördineerde klantenservice te leveren.
- Bijdragen aan continue verbetering door suggesties te doen om processen te verfijnen.
Requirements
- Bewezen ervaring in klantenservice, contactcenters of verkoopomgevingen.
- Uitstekende mondelinge en schriftelijke communicatievaardigheden, met empathie en duidelijkheid.
- Sterke probleemoplossende vaardigheden met veerkracht onder druk.
- Vertrouwen in het eerlijk en constructief afhandelen van bezwaren en klachten.
- Vermogen om snelheid in evenwicht te brengen met nauwkeurigheid en kwaliteit.
- Georganiseerd en in staat om meerdere prioriteiten te beheren.
- Comfortabel met het gebruik van CRM-systemen en digitale communicatieplatforms.
- Teamgerichte mentaliteit met een proactieve, oplossingsgerichte aanpak.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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