Complex Order Handler managing customer orders and providing support throughout the order process in Norway or Finland. Responsible for documentation, logistics coordination, and maintaining customer communication.
About the role
- Customer Experience Manager overseeing partner onboarding and engagement strategies in a hybrid work environment. Building strong partnerships while managing escalations and driving satisfaction across clients.
Responsibilities
- Serve as the primary contact for our partners, responding to inbound calls and emails with timely, accurate, and professional communication.
- Manage partner escalations with a solution-oriented approach, investigating root causes, coordinating with internal teams, and ensuring prompt, satisfactory resolution.
- Design, implement, and manage customized partner engagement strategies to strengthen relationships and improve performance.
- Identify and engage prospective referral partners, communicating program value, answering questions, and closing new partnership opportunities.
- Provide ongoing education and resources to active partners to enhance their understanding of programs and maximize results.
- Facilitate seamless onboarding for new partners, ensuring familiarity with program resources, tools, and best practices.
- Maintain consistent communication with key partner stakeholders through calls, emails, and scheduled check-ins to ensure satisfaction and identify growth opportunities.
- Occasionally travel to partner offices or industry events as needed, depending on assigned accounts.
Requirements
- Two or more years of experience in account management, client relations, or customer success, preferably in home services or real estate.
- Strong verbal and written communication skills, with the ability to build rapport and influence partners.
- Proven track record in relationship-driven roles, managing multiple accounts or partners successfully.
- Creative, proactive problem-solver with a focus on continuous improvement.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong understanding of real estate processes, terminology, and industry dynamics.
- Proficiency in Salesforce, Google Workspace, and email management tools.
Benefits
- Competitive salary
- Health, dental, and vision coverage - 70% employer funded
- Paid time off and holidays - up to 21 days in your first year
- 401(k) plan with 100% employer match
- Opportunities for professional development and career growth
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