Account Executive managing inactive clients to reduce churn and enhance customer relations in a fintech context. Responsibilities include client management, performance analysis, and communication with various teams.
Responsibilities
Manage the customer base within your portfolio after the negotiation with the client has concluded.
Identify opportunities and solution needs for the client's business, generating value.
Analyze the performance indicators of your portfolio daily.
Proactively contact clients to map performance and ensure the completion of negotiations.
Create an organized, strategic routine to anticipate potential new churns.
Communicate with the Product, Risk, and Customer Service teams to resolve issues, sell, and implement new solutions.
Requirements
Results- and target-oriented.
Analytical skills.
Excellent communication and interpersonal skills.
Proactivity and resilience to solve problems and propose improvements.
Organizational skills to manage your activities and client pipeline.
Benefits
🩺 Health and Dental Insurance
🏥 Digital Hospital: We have a multidisciplinary medical team, therapists, and a health team available 24/7 in a fast and convenient way
🥗 Meal and/or Food Voucher
💪 Wellhub
👶 Childcare Allowance - for children up to 5 years and 11 months
💚 Life Insurance
🚗 Transportation Voucher
🌴 SESC benefits program
💰 Fixed Salary
💲 Variable Compensation (in some positions)
✏️ Education Benefit - Internal platform with access to books, podcasts, trainings, and video lessons for self-development (Studa and StoneCo Library)
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