Senior Account Manager driving growth and upsell for CallRail's AI products. Managing strategic accounts and executing outbound campaigns for revenue expansion.
About the role
- Account Manager executing strategies for TikTok Shop accounts at a leading social commerce agency. Focus on operational excellence and growth initiatives while collaborating with teams across functions.
Responsibilities
- Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.
- Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
- Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.
- Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.
- Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.
- Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
- Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
- Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
- Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.
- Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).
- Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.
- Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.
- Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
- Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.
Requirements
- 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
- Strong project management skills: task tracking, timelines, stakeholder coordination.
- Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
- Excellent written and verbal communication with a strong service mindset.
- Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
- Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.
Benefits
- High autonomy and real ownership from day one—no micromanagement.
- Direct exposure to top-tier brands and the fastest-growing corner of e-commerce.
- A growth-first culture that rewards builders, not seat-warmers.
- Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
- Competitive compensation, performance upside, and flexible/hybrid work (location dependent).
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