Hybrid HR Operations Manager

Posted last week

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About the role

  • Lead and manage the HR Assistants to ensure consistent, accurate, and timely HR admin support.
  • Manage a centralised HR admin inbox and fair task allocation system.
  • Drive improvements in HR admin processes, checklists, and documentation standards.
  • Ensure compliance and accuracy in all employee lifecycle processes (onboarding, changes, leavers, etc.).
  • Provide hands-on support for employee relations cases, including performance management, grievances, and absence management.
  • Act as a trusted advisor to line managers, particularly in operational and finance teams.
  • Support the COO with policy implementation and case management.
  • Champion the effective use of BambooHR, identifying opportunities to streamline processes and improve data accuracy.
  • Train and support the team in getting the best out of the system.
  • Provide day-to-day leadership and coaching to the HR Assistants.
  • Work collaboratively with COO to balance admin and advisory workloads.
  • Foster a culture of accountability, service excellence, and continuous improvement.

Requirements

  • Proven experience in HR operations, shared services, or administrative roles.
  • Most recent background in Technology
  • A background in permanent roles rather than short-term or contract-based positions, to ensure deep understanding of organisational culture and continuity.
  • Strong understanding of HR administration and employee relations.
  • Experience in small HR teams.
  • Excellent knowledge of BambooHR or similar HRIS.
  • Process-oriented with a keen eye for detail, accuracy, and efficiency.
  • Confident communicator with a collaborative, hands-on approach.
  • Comfortable working in a fast-paced, high-volume environment.
  • Full Right to Work in the UK - No Sponsorship offered.
  • A lateral thinker who can spot inefficiencies and implement practical solutions.

Benefits

  • 25 days holiday
  • Pre-tax nursery benefit
  • Cycle to work scheme
  • Hybrid working (2 days in office)

Job title

HR Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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