About the role

Sales Development Representative managing recruitment of licensed therapists for SonderMind's mental health services. Involves lead generation, qualification, and personalized outreach.

Responsibilities

Manage a steady pipeline of inbound and outbound leads to attract and engage licensed therapy providers.
Lead outbound prospecting through email and cold-call campaigns, continuously testing and refining messaging to improve engagement and conversion.
Maintain consistent outreach activity across phone, email, and social channels, with accountability to daily and weekly metrics.
Screen and qualify prospective providers based on licensure, education, and clinical experience requirements.
Collect, verify, and document provider credentials (including NPI and CAQH) to support credentialing and onboarding.
Keep CRM records accurate and up to date, including next steps and follow-ups to maintain pipeline momentum.
Serve as the first point of contact for prospective providers, delivering a thoughtful and professional recruitment experience.
Partner closely with the credentialing team to ensure a smooth transition from recruitment to active provider status.
Contribute to team growth by participating in interviews, sharing best practices, and supporting the onboarding of new SDRs.
Own individual performance goals by tracking results, seeking feedback, and continuously improving outreach strategies.

1+ years of inside sales or recruitment experience, preferably within the healthcare or behavioral health industries.
Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach.
Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel.
Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets.
Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met.
Proficient in using CRM software (Salesforce preferred) and lead generation tools (e.g., Sales Navigator).
Excellent communication skills, both verbal and written, with a professional and positive attitude.
Strong organizational and time management skills, able to prioritize recruitment efforts effectively.
Experience in a fast-paced, high-growth environment where adaptability and resilience are essential.
Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.

A generous PTO policy, with a minimum of three weeks off per year
A holiday schedule that follows standard U.S. holidays
Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
Join teammates from across the country at our annual company gathering
Company shutdown between Christmas and New Year’s
Supplemental life insurance, pet insurance, commuter benefits, and more