Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
About the role
- Customer Service Representative in charge of managing inquiries for LATAM customers at Solvay. Focusing on order management and customer satisfaction through a collaborative approach.
Responsibilities
- Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.
- Order Processing in cooperation with Account Managers, our production sites and the Logistics Department.
- Tactical coordination with production plants and demand planners in order to efficiently deliver customers.
- Collaborating with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
- Monitoring of deliveries and payment behavior in coordination with our Credit team and settlement of the billing process.
- Identifying opportunities for process improvements to enhance the overall customer experience.
Requirements
- Relevant education degree or equivalent qualification in International Business, International Trade, Foreign Trade, or a related field.
- Minimum of 2 years of experience in direct customer service, supply chain, or operations.
- Customer Relationship Management skills.
- Order-to-Cash process understanding.
- CRM software experience (e.g., Salesforce, SAP CRM) preferred.
- English and Spanish fluency are required. Any additional language is a plus.
Benefits
- Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
- Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
- Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.
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