SolarGrid

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customer-success-manager

SolarGrid is a Netherlands-based energy consultancy and installer that helps businesses optimize energy use, reduce costs and accelerate sustainability. The company provides advisory services for energy procurement, congestion management, energy hubs and flexible grid connections, and supports regulatory applications (MLOEA, SAP) and subsidy optimization. SolarGrid also designs and installs hardware including battery energy storage systems and EV charging stations, integrates photovoltaic systems and enables trading and smart operation of assets on energy markets.

• **Guardiã da Qualidade (Welcome Call):** Supervisionar e mentorar o time nas chamadas de boas-vindas. O objetivo não é apenas dar informação técnica, mas acolher o cliente e garantir que ele se sinta seguro com a SolarGrid;

• **Liderança do Time de Analistas:** Orientar os 5 analistas na gestão de suas carteiras individuais (modelo de "propriedade de card"), garantindo que nenhum cliente fique sem resposta proativa;

• **Gestão da Retenção (O "Sim" para o Cliente):** Analisar pedidos de cancelamento com olhar humano e comercial. Ela terá autonomia para negociar parcelamentos de saldo e condições especiais para manter o cliente na base;

• **Mediação de Casos Críticos:** Intervir pessoalmente em atendimentos onde o cliente está altamente insatisfeito, revertendo a percepção negativa através de um atendimento de excelência;

• **Análise de Sentimento e Feedback:** Traduzir as dores dos clientes ouvidas pelo time em melhorias de processo para a diretoria, visando reduzir o churn (cancelamento).

• **Cultura de Atendimento:** Criar e manter scripts de atendimento que sejam cordiais, claros e que fujam do "robótico", focando na resolução real do problema.

Supervisor de Atendimento ao Cliente – Customer Success, Experience

Customer Success Supervisor overseeing client interactions and satisfaction at SolarGrid, leading a team and ensuring client retention with positive support.

analyst

• Liaise with the outsourced payroll provider, monitoring processes and deadlines;
• Monitor and review all payroll processes;
• Monitor and reconcile statutory labor charges;
• Manage employee vacation records, ensuring deadlines are met;
• Manage termination entries, ensuring deadlines are met;
• Receive, send for signature, and file hiring/onboarding documents;
• Control the recording of employee personnel movements;
• Manage service providers (PJ) from contract initiation: draft contracts, manage monthly payments, and calculate termination amounts;
• Manage PGRs and PCMSOs in collaboration with the Occupational Safety Coordinator and the Personnel Coordinator for the projects/sites;
• Send documents for digital signature;
• Make entries in MXM;

Personnel Department Analyst – Mid-level

HR Analyst managing payroll processes and collaborating with the outsourced payroll company at Solargrid. Ensuring compliance and efficiency in employee documentation and payroll operations.

financial-planning-and-analysis

• Auxiliar no controle e organização de documentos administrativos;
• Auxiliar no lançamento e conferência de informações em sistemas e planilhas;
• Apoiar na elaboração de relatórios e controles administrativos;
• Auxiliar no controle de agendas, arquivos e correspondências;
• Dar suporte às áreas internas conforme demanda;

Estagiário Administrativo, Financeiro

Intern assisting in administrative and financial tasks. Supporting document organization, reporting, and internal departments at SolarGrid.

• The professional will be responsible for carrying out the monthly billing process for distributed generation clients, ensuring the accuracy of commercial, tariff, and contractual information, and overseeing the full collections cycle.
• Will work on validation of consumption and generation data, interface with remote metering systems and ERPs, manage delinquency control, and provide support for internal audits.
• Prior experience in electric power companies or administrative departments is desirable, with knowledge of financial routines.

Junior Billing Analyst

Responsible for monthly billing process for distributed generation clients at SolarGrid. Accurate commercial, tariff, and contractual information management with financial routines.

systems-engineer

• Manage, configure and evolve the MXM ERP, ensuring alignment with business processes;
• Map processes (AS-IS / TO-BE) and lead structured improvements focused on operational efficiency;
• Develop and implement automations, integrations and digital workflows (BPM/RPA/API);
• Support user areas in requirements analysis, testing, acceptance/homologation and deployment of new features;
• Act as guardian of governance best practices and technical documentation;
• Monitor system performance and engage partners when necessary;
• Maintain policies for security, integrity and system access control;
• Automations: RPA (UiPath, Power Automate), API integrations, scripts (Python, SQL, VBA);
• Databases (SQL) and basic infrastructure (network concepts, security, remote access, etc.)

Systems Analyst – IT

Analista de Sistemas managing MXM ERP solutions to enhance operational efficiency in a hybrid work environment. Involved in automation, integrations, and user support for digital transformation efforts.

account-manager

• Partnerships backoffice: supporting all partners by preparing proposals, partner onboarding/adhesion agreements, and commercial terms;
• Preparing partner sales tracking reports;
• Updating and maintaining the CRM (RD Station);
• Updating the Partnerships Power BI with all partner data and sales results;
• Reviewing partner sales and compensation reports;
• Monitoring partners' payment stages with the Billing and Finance teams;

Backoffice Analyst – Partnerships

Analista de Backoffice supporting Partnerships team at SolarGrid. Involves CRM maintenance, sales tracking, and partner engagement.

• Manage and develop the portfolio of active partners, ensuring satisfaction, engagement, and sustainable results;
• Monitor partnership performance indicators (revenue, deal volume, conversion, NPV, etc.);
• Identify cross-sell and up-sell opportunities within the existing base;
• Develop joint growth plans with partners (business plans, targets, and timelines);
• Conduct regular follow-up meetings and present performance results;
• Support marketing and communications activities aimed at partners;
• Work in synergy with commercial, marketing, product, billing, and operations teams to maximize results;
• Ensure compliance with established contracts and SLAs;

Partnerships Consultant – Farmer

Consultor de Parcerias developing and managing partnerships for Solargrid's commercial team. Focusing on partner satisfaction and strategic growth opportunities.

account-executive

• Handle leads generated through digital channels (marketing, referrals, partnerships, and inbound);
• Qualify opportunities by phone, WhatsApp or video call, understanding the client's profile and needs;
• Conduct remote sales meetings and presentations;
• Prepare commercial proposals, send contracts and support the client through to closing;
• Record and keep all contact, negotiation and history information up to date in the CRM;
• Actively follow up with leads at different stages of the funnel, respecting SLAs and best practices;
• Meet daily and monthly targets for calls, proposals sent, deals closed and conversions;
• Participate in team alignment meetings, trainings and continuous improvement sessions;
• Occasional participation in in-person sales campaigns across multiple states;

Junior Sales Consultant

Consultor Comercial Junior managing leads and sales through digital channels for SolarGrid. Responsible for client engagement, proposals, and sales strategy execution.

Uitgebreide oplossingen voor Energy Hub, net congestie, Energiemanagement en energieopslagsystemen

SolarGrid

Open jobs

8 jobs found

Supervisor de Atendimento ao Cliente – Customer Success, Experience

SolarGrid

Personnel Department Analyst – Mid-level

SolarGrid

Estagiário Administrativo, Financeiro

SolarGrid

Junior Billing Analyst

SolarGrid

Systems Analyst – IT

SolarGrid

Backoffice Analyst – Partnerships

SolarGrid

Partnerships Consultant – Farmer

SolarGrid

Junior Sales Consultant

SolarGrid