Senior Account Manager responsible for managing client relationships and overseeing campaign strategies at a fast - growing E - commerce agency. Driving team performance and optimizing creative content for various brands.
About the role
- Junior Account Manager responsible for managing client relationships at a performance creative agency. Ensuring smooth campaign delivery and strong client engagement with D2C brands.
Responsibilities
- Managing communication with all campaign and content stakeholders
- Lead client calls, updates and campaign check-ins.
- Understand client objectives and translate them into actionable plans.
- Coordinate internal teams (strategists, production, creative, media buying) to deliver campaigns smoothly.
- Ensure deadlines, milestones and deliverables are met across all projects.
- Provide clear, data-driven updates and performance insights.
- Anticipate challenges and proactively present solutions.
- Monitor creative performance and flag opportunities for optimisation.
- Act as the final quality control check for creative assets before delivery.
- Support influencer/UGC coordination where needed (briefs, timelines, asset delivery).
- Champion client satisfaction, retention and long-term growth.
Requirements
- 2+ years’ experience in account management, client services or project management (agency experience preferred).
- Background in D2C, performance creative or digital marketing is a strong advantage.
- Confident communicator who can lead calls and maintain strong, trusted client relationships.
- Commercial awareness - able to understand KPIs, growth levers and campaign goals.
- Excellent organisation, attention to detail and ability to manage multiple accounts at once.
- Comfortable with creative workflows and working with cross-functional teams.
- Familiarity with paid social ecosystems (Meta/TikTok) and how brands succeed on these platforms.
- A proactive, solutions-focused mindset with the ability to keep projects moving.
Benefits
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
- Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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