Partnerships Executive supporting global airport experience network. Providing operational and administrative support to the Partnerships team.
About the role
- Field Account Manager responsible for building relationships and managing sales in California's public sector. Collaborating with the Account Executive team to optimize contract opportunities.
Responsibilities
- Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
- Maintain regular communication with customers to align forecasts with sales and supply chain management.
- Host Quarterly Business Review and status meetings on a regular cadence.
- Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
- Regularly review and improve processes to accelerate technology deployment and utilization.
- Participate in business unit-specific major initiative campaigns.
- Prepare and deliver management reports according to customer requirements.
- Create, track, and update activities in the CRM system.
- Act as a central point of contact between customers, outside sales, and internal departments.
- Provide excellent customer service and support, including creating pricing quotes and managing renewals.
Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
- Ability to travel to SHI, Partner, and Customer Events
- Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
- 2-4 years of experience in a Customer Success role preferred.
- Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate.
- Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
- Continuous professional growth and leadership opportunities.
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