Operations Coordinator supporting patient intake, care logistics, and communication in Home Hospital program. Collaborating with clinical teams to improve patient care workflows
About the role
- Lead IT Operations Engineer managing SnapStream's technical operations and systems security. Overseeing cloud infrastructure and customer-facing technical support issues.
Responsibilities
- Lead SnapStream’s day-to-day IT operations, ensuring reliable, secure access to core tools and services
- Help oversee the health of our cloud infrastructure and data facilities
- Serve as the primary escalation point for customer facing Technical Support, owning environmental issues; networking, identity/SSO, permissions, and infrastructure related problems that require deep technical expertise and driving them to resolution.
- Partner with Engineering/Product on escalations: provide high quality repro steps, logs, timelines, and impact summaries; drive fixes and workarounds
- Own and maintain internal application integrations and automations that keep business data flowing reliably between systems, ensuring accurate, timely information for teams across the company
- Identify recurring issues and implement preventative improvements (automation, tooling, process changes, training)
- Maintain and improve documentation: runbooks, KB articles, escalation playbooks, and internal SOPs
- Participate in an on-call rotation for critical issues, with defined response expectations and ownership of incident triage, vendor coordination, and post incident follow up
- This role will include people management responsibilities, including a small number of direct reports
Requirements
- 5+ years in a technical role providing SME support for infrastructure and networks
- Excellent written, verbal, and interpersonal communication; able to write clear tickets, runbooks, and updates
- Proven ability to manage multiple priorities with strong planning, organization, and follow-through
- Self-directed, proactive, and comfortable operating in ambiguity
- Cloud experience required, preferably AWS (compute, storage, networking, IAM, and monitoring/logging fundamentals)
- Deep knowledge of networking and hardware (DNS/DHCP, VPNs, routing/switching, Wi-Fi, TLS/certs; endpoint/server troubleshooting)
- Strong Windows Server administration and troubleshooting experience, including Active Directory/group policy concepts, DNS/DHCP, user/access management, remote administration (RDP/PowerShell), patching, and diagnosing service/authentication issues end-to-end
- UNIX/Linux skills (shell, services, permissions, log analysis)
- Experience with our core tools: Okta, Google Workspace, Slack, Jira, Freshdesk, CrowdStrike (or similar)
- Periodic on-site presence at our data facilities is required to support infrastructure, networking, and equipment needs
- Able to lift up to 50 lbs (with or without reasonable accommodation)
- **Video, streaming, or video transport experience is a significant plus (e.g., RTMP/SRT, multicast, transcoding, captions)**
Benefits
- We know you’re looking for more than just a job. At SnapStream, we invest in our people by offering a comprehensive benefits package and meaningful opportunities for growth.**
- **Learn** from and collaborate with a talented, focused team
- **Be part of building something meaningful** with real impact
- **Comprehensive health coverage**, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
- **Paid time off and paid parental leave **to support work-life balance
- **401(k) retirement plan **with company matching
- **Enjoy flexibility and collaboration** in an intentional, remote-first work environment equipped with the tools and technology you need to succeed **
- SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Services Operations Manager at Public Group managing external partners for home appliance installation. Responsible for optimizing service capacity and negotiations with contractors in Greece.
User Operations & Insights role supporting daily operational activities in a fast - growing SaaS company. Collaborating with users and product teams to improve user experience and product quality.
Head of Innovation leading operations and strategy for Stay22's Innovation Department. Building foundational systems for sustainable innovation and scalable results.
Operational Readiness intern supporting the ramp - up of aseptic production equipment for Novo Nordisk. Collaborating with project leaders and engineers to prepare production launch.
Director role for overseeing transportation operations and maintenance in Toronto. Leading winter services and ensuring efficient service delivery while enhancing operational standards.
Senior Community Marketing & Operations Executive at RFI Global, focusing on community growth and digital engagement strategies in financial services.
Manager of Facilities and Building Operations overseeing physical facilities for Lundbeck Seattle. Ensuring compliance, overseeing service providers, and managing budgets for site operations.
Senior Associate supporting Alternative Operations specializing in loan - based private financings and bespoke structures. Collaborating with Portfolio Managers and ensuring accurate settlement and reporting of investments.
Strategy & Operations Manager to build operational infrastructure for Dandy's scaling growth. Focused on enhancing efficiency across customer journey and team collaboration.