Senior Operations Analyst in hybrid role at Capco. Responsible for innovative processes and data analysis in Rio de Janeiro.
About the role
- Senior Community Marketing & Operations Executive at RFI Global, focusing on community growth and digital engagement strategies in financial services.
Responsibilities
- Lead the strategy for engaging and retaining members of the Internal Research Panel
- Design and deliver engaging online community initiatives, activities, and incentive-led programs
- Monitor panel health metrics (engagement, churn, response rates) and recommend improvements
- Act as the internal voice of the panel member, championing experience and usability
- Develop and deliver a multi-channel communications strategy
- Plan and execute campaigns to support panel recruitment, activation, and re-engagement
- Create engaging, high-quality content for emails, newsletters, landing pages, and in-platform messaging
- Ensure all communications meet consent, and data governance standards
- Develop digital marketing initiatives to grow and activate the panel
- Track and report on campaign, platform, and engagement performance
- Use data and insights to optimise messaging, targeting, survey design, and platform usage
- Support local (Australia) RFI marketing needs through events, activities and developing collateral
- Support relationships with panel, incentive, and technology suppliers
- Coordinate supplier activity related to recruitment, incentives, platforms, and data delivery
- Maintain documentation, processes, and operational reporting
- Work closely with Research, Client Services, and Commercial teams to maximise internal panel, client and internal needs
- Provide input on panel feasibility, capacity, and engagement trends
Requirements
- Have a degree in any discipline
- A passion for financial services and data
- 2-4 years experience in community management, digital marketing, or research
- Hands-on experience managing panel platforms, survey tools, or CRM systems
- Strong campaign planning and execution experience
- Excellent written communication and stakeholder management skills
- Analytical mindset with experience using data to drive improvements
- Experience using Microsoft Office programs, particularly PowerPoint and Excel
- Be a self-starter with a positive attitude
- Thrive in a fast-paced environment and be comfortable with a steep learning curve
- Be self-motivated and able to work both autonomously and in a team
- Be confident multi-tasking and managing multiple deadlines
- Knowledge of or interest in the banking and payments industry or in market research
Benefits
- Competitive salary and superannuation
- Great opportunity to work with a global team
- 25 days annual leave + public holidays + birthday leave +2 charity days
- Hybrid working arrangements
- Wellness and education contribution fund
- Monthly breakfast and quarterly social events
- Learning and development budget to help your professional growth.
- Loyalty leave
- Perkbox rewards program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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