About the role

  • Services Operations Manager at Public Group managing external partners for home appliance installation. Responsible for optimizing service capacity and negotiations with contractors in Greece.

Responsibilities

  • Identify and establish partnerships with new & existing external service providers to expand the company's service installations capacity.
  • Manage negotiations, contracts and payments with partners to ensure seamless operations and cost reduction.
  • Communicate with and evaluate external partners based on their performance, organizing regular meetings.
  • Monitor and ensure the performance aligns with company targets, tracking and analyzing SLAs.
  • Launch new services and expand installation in new categories.
  • Build and grow a strong team, quickly solving any network-related issue.

Requirements

  • Proven experience in a similar role, ideally within the retail sector.
  • Technical knowledge of home appliance installation is a strong advantage.
  • Strong negotiation and contract management skills.
  • Experience in managing external partners and ensuring SLA adherence.
  • High level of customer obsession and strong negotiation skills.
  • Ability to analyze data and optimize KPIs.
  • Knowledge of English at a working level.

Benefits

  • 💼 Competitive compensation & benefits package
  • 💰 Performance-based bonus scheme
  • 🧑‍⚕️ Comprehensive life & health insurance
  • 🏡 Flexible hybrid working model – to support your work-life balance
  • 🧡 Psychological support via a professional helpline for you and your family
  • 🚀 Career growth opportunities in a role that evolves with you
  • 🎉 Valuable experience in a well-known and fast-growing organization
  • 📚 Continuous learning and upskilling through tailored programs
  • 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
  • 🚗 Alternative transportation with company shuttle buses to our offices
  • 📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks

Job title

Services Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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