Hybrid Strategy & Operations Manager

at Dandy

• Job title: Strategy & Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $116,450 - $137,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Strategy & Operations Manager to build operational infrastructure for Dandy's scaling growth. Focused on enhancing efficiency across customer journey and team collaboration.

Responsibilities

• Own TC operations end-to-end: daily routing, pod structure, productivity tracking, quality standards, and capacity planning
• Build the operational infrastructure — routing logic, productivity tracking, reporting, and capacity planning — that allows the TC team to scale efficiently
• Identify bottlenecks across our core operational workflows and design scalable solutions, partnering with Product and Engineering to automate and streamline where possible
• Build the performance management system for our treatment coordinators — define what a great day looks like, establish clear metrics, and create the accountability infrastructure to enforce them
• Build scalable SOPs and playbooks that codify institutional knowledge and allow the operation to grow without relying on any single person
• Partner with Recruiting and Enablement to build a TC hiring and ramp playbook that improves quality, reduces turnover, and scales hiring velocity

Requirements

• 5+ years of operations and/or strategy work in a high growth startup or big tech environment
• Track record of success in building new operational processes and an ability to work through ambiguity
• Demonstrated ability to build 0-to-1 systems — you've designed operations from scratch, not just inherited and optimized them
• Track record of improving complex, cross-functional processes and driving measurable efficiency gains
• Strong analytical mindset with experience using data to identify gaps, set targets, and drive decisions
• Highly process-oriented with a bias toward documentation, single ownership, and scalable infrastructure over tribal knowledge
• Comfortable operating with ambiguity — you can define the problem, build the plan, and execute it simultaneously
• Willingness to roll up your sleeves and do the hands-on work while building the system that replaces it

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off