Editorial Operations Team Lead managing legal content production at LexisNexis. Ensuring quality outputs and improving operational efficiencies in the Sydney office.
About the role
- User Operations & Insights role supporting daily operational activities in a fast-growing SaaS company. Collaborating with users and product teams to improve user experience and product quality.
Responsibilities
- Supporting daily operational activities, including ticket handling and structured documentation
- Supporting quality monitoring, reporting, and continuous improvement initiatives
- Performing functional checks before releases and coordinating user-focused feedback to product teams
- Building and maintaining strong relationships with users and acting as their advocate internally
- Creating, maintaining, and improving FAQs, help center content, and internal documentation
- Gaining deep insight into how a fast-growing SaaS product operates in real customer environments, with your observations directly influencing product improvements and user experience
Requirements
- You are organized, detail-oriented, and work in a structured way
- You have a proactive, solution-oriented mindset and stay calm in fast-paced situations
- You enjoy taking ownership and contributing to operational stability
- You have strong communication skills and feel comfortable collaborating across teams
- You are curious and driven to understand problems deeply, improve processes, and help make the product better every day
- You are fluent in English (C1 minimum); German or any additional language is a plus
- First experience in support, operations, or process management is awesome
- Experience with documentation tools (e.g., Confluence) or ticketing systems is awesome
- An interest in user experience, product development, or quality improvement is awesome
Benefits
- 27 vacation days (with a 5-day week model)
- Remote work from anywhere for up to 12 weeks in total in a year
- Regular team breakfasts, fitness & wellness classes, company runs, and other events
- Fruits, snacks, drinks, and coffee with a variety of milk are a given
- Outstanding flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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