Senior IT Support Analyst providing systems/application support for a leading financial institution. Managing complex applications and mentoring others in a hybrid work environment.
About the role
- Technical Support Specialist providing remote assistance in complex solar systems for professional customers at SMA Benelux. Ensuring high-level customer satisfaction through effective problem resolution and reporting.
Responsibilities
- Provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems (error messages, breakdown, sunny portal) to professional customers (installers, distributors…)
- Perform relevant diagnosis and remote recovery of failures and anomalies;
- Use business applications for troubleshooting management and follow up on cases until resolution;
- Contribute to regular reporting on activities
- Regularly exchange with colleagues locally or even with colleagues in other subsidiaries.
Requirements
- Completed industry-related technical training or comparable knowledge and experience
- 2 years of higher education in electrical engineering or electricity
- Good knowledge of electricity and/or IT networks;
- Residing in Belgium - Dutch or French mother tongue / bilingual / very good knowledge English
- Outstanding communication and relational skills and aptitude for team-working;
- Positive spirit, flexibility and good resistance to stress;
- Ability to understand technical aspects related to the field of energy/photovoltaic management;
- Analytical skills, organization, efficiency, autonomy, precision and reliability.
Benefits
- A competitive salary + meal vouchers
- Commuting allowance (private car, public transport, bicycle)
- Pension & medical insurance plans
- 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year)
- A sense of community and camaraderie is important to us. We offer work-life-balance.
- Being part of a team of great colleagues who always support you with a smile
- A young & dynamic group of people with high team- & winning spirit
- A pleasant work atmosphere with an open culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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