Systems Support Technician solving IT - related issues for GT Motive in a collaborative environment. Responsibilities include hardware maintenance, software installation, and ticketing system management.
About the role
- Technical Support Manager responsible for planning and leading a team of engineers in Malaysia. Ensuring smooth operations and technical support for customer inquiries and projects.
Responsibilities
- Plan resources optimization by redeployment between all team members to support market demand
- Ensure a high standard of service and provide value-added activities
- Setting of department objectives for short-term and long-term planning on new initiatives
- Monitoring team KPI performance and provide continues coaching to the team for necessary
- Develop and improve the processes for the department
- Maintain database input into SharePoint
- Co-ordinate supplier’s product training for the department
- Generation of reports on the performance of the team monthly
- Provide solutions and suggestions for improvement for daily operational matters
- Motivate the team to achieve high performance in turnaround of services with department objectives
- Able to initiate inter-department discussions on work processes improvement with common objectives of increasing productivity
- Work with Product & Supplier Management team to bring team up to speed on new core suppliers and products or on any update of current ones
- Work with Sales & Marketing team to increase the effectiveness in bringing in more technical sales to the organisation
Requirements
- Engineering Degree in Electronics, Electrical or Mechanical
- Min of 5 years of strong Electronics & Industrial experience in Electronics, Industrial or distribution type of business or relevant with RS industry with proven track record of achievements
- Min of 3 years of managing a team engineers
- Strong communication skill, able to communicate confidently and effectively at all levels of the business
- Being independent, self-motivated, and able to work with minimal supervision
- Fluent in English and Mandarin both written and conversational.
- Excellent fluency in MS Excel or database type software applications is an advantage.
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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