Support Analyst ensuring service desk operations, responding to requests and maintaining IT hardware/software. Collaborating with staff through chat, phone, and Teams communications.
About the role
- Customer Support Engineer managing technical relationships and providing engineering leadership for strategic Gas Power customers. Collaborating with teams to resolve technical issues and support outages planning.
Responsibilities
- proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
- provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
- support technical scope planning for outages, working with OFS, regional ITR teams, and customer
- oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
- lead technical initiatives driving fleet performance and reliability
- grow the customer relationship into a trusted partnership
Requirements
- 8 years of relevant engineering experience
- significant experience in the Engineering/Technology & Customer Service Engineering field
- Bachelor's degree in Engineering from an accredited university or college
- ability and willingness to travel to customer sites up to ~25%
- experience in technical problem solving and project leadership
- able to understand, define and delegate technical tasks
- successful track record leading teams in a matrix
- ability to influence in all directions
- experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
- experience in customer-facing leadership roles, with demonstrated positive customer outcomes
- able to judge and analyze technical risks with respect to commercial impact and requirements
- Master's Degree in Mechanical or Electrical Engineering preferred
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technical Support Engineer providing expert - level support for messaging products at ClickSend. Monitoring, troubleshooting, and enhancing customer experience through technical resolutions.
Support Engineer providing product support for Business Integration Suite. Collaborating with customers to resolve support issues and improve services offered by SEEBURGER.
Product Support Engineer responsible for resolving support cases and improving customer collaboration at SEEBURGER. Working on Business Integration Suite support and ensuring high service quality for premium customers.
Product Support Engineer providing support for Business Integration Suite solutions. Collaborating to enhance business operations through effective problem management with clients.
Hybrid Support Engineer overseeing hybrid systems and data compliance for INDYCAR and its teams. Collaborating closely to ensure efficiency and consistency across engineering practices.
Analytic Support Developer monitoring critical data flows and managing incidents at Stefanini. Requires strong data engineering skills and availability for rotating shifts.
Desarrollador de soporte analítico monitoreando flujos de datos y apoyando en la solución de incidentes. Colaboración con el equipo técnico de NEQUI en la operación de plataformas de datos.
Technical Support Engineer providing support for ESET products to customers and partners. Involves problem - solving, root cause analysis, and 24/7 availability.
Technical Support Engineer providing support for ESET products to customers and partners. Responsible for troubleshooting, root cause analysis, and collaboration with developers.