2nd Level Support Engineer providing IT support for cyber and IT solutions across teams. Managing customer requests and IT services administration in a collaborative environment.
About the role
- Support technician for public finance management software at Ciril GROUP. Engaging clients and project teams in technical assistance and software implementation.
Responsibilities
- Provide technical support to clients experiencing technical or functional issues related to our software, respecting contractual deadlines and terms.
- Prioritize requests, write intervention reports for clients, and identify training needs.
- Work remotely to provide monitoring, assistance, configuration, and customization of our software.
- Triage, document, and report any bugs while verifying their resolution.
- Contribute to testing new modules and versions, and to writing and updating user guides and implementation procedures for our solutions.
Requirements
- Degree in IT or equivalent technical training
- Proven initial experience in technical support at a software vendor
- Experience providing technical support for ERP software
- Proficiency in SQL
- Rigour, autonomy, and strong organizational skills
- Knowledge of public finance is a plus
Benefits
- Profit-sharing, company bonus, holiday bonus, and meal vouchers
- 12 RTT days per year in addition to 5 weeks of annual leave
- Remote work policy – 1 day per week
- €20 net/month for cyclists and carpoolers (Sustainable Mobility Allowance)
- Works council (CSE), company health insurance and provident benefits for all
- Committed, sustainable CSR approach: nine volunteer-based participatory groups
- Friendly atmosphere: football, pétanque, gaming evenings with colleagues
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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