Shield is building a world-class network of high-performing IT services businesses across the country.
Our mission is to help our partners build generational businesses that take care of their employees and serve as a strategic force for their customers.
We preserve the leadership, culture, and brand that make each MSP unique—while unlocking national leverage in technology, talent, and capital.
Our partners gain access to AI technology, operational expertise, M&A support, and other resources to scale both organically and inorganically.
We invest with intent and patience, backing the platforms and people that create durable advantages over decades.
With a strong group of early partnerships and the backing of Thrive Holdings and ZBS Partners, Shield is creating the next generation IT Services platform.

Shield

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account-executive

Shield is a tech-enabled partner and investor that helps managed service providers (MSPs) scale by combining patient capital, operational expertise, and applied AI engineering. The firm provides forward-deployed engineers, operational support (HR, finance, recruiting), people development, and strategic M&A guidance while preserving local leadership and culture. Backed by ZBS Partners and Thrive Holdings, Shield focuses on long-term, founder-friendly partnerships to accelerate growth and implement AI-first solutions.

Shield is building a world-class network of high-performing IT services businesses across the country.

Our mission is to help our partners build generational businesses that take care of their employees and serve as a strategic force for their customers. We preserve the leadership, culture, and brand that make each MSP unique—while unlocking national leverage in technology, talent, and capital. Our partners gain access to AI technology, operational expertise, M&A support, and other resources to scale both organically and inorganically.

We invest with intent and patience, backing the platforms and people that create durable advantages over decades. With a strong group of early partnerships and the backing of Thrive Holdings and ZBS Partners, Shield is creating the next generation IT Services platform.

• Drive new business development efforts focused specifically on MSP contracts and recurring revenue opportunities within the local market.****
• Proactively source and cultivate new leads through outbound prospecting, networking, and in-person engagement, in addition to leveraging opportunities generated by the go-to-market team.****
• Manage the full sales lifecycle from initial outreach through needs assessment, solution positioning, proposal development, negotiation, and close. Following successful deal closure, transition clients to the operations team for onboarding while maintaining focus on continued prospecting and pipeline growth.****
• Engage with prospective customers face-to-face on a regular basis, developing trusted relationships and gaining a clear understanding of their technology needs and business objectives.****
• Collaborate internally with engineering and go-to-market resources to ensure proposed solutions are aligned with service capabilities and client expectations.****
• This is a field-based role, and success will require consistent presence in the local market engaging with prospects directly rather than operating primarily from the office.

Sales Representative

Sales Representative generating new business for Managed Services within the greater Philadelphia area. Engaging clients in person and collaborating internally to drive sales growth.

security-engineer

• Design and implement security configurations within Azure and M365 to mitigate identity-based threats.
• Manage and audit Microsoft Entra ID, including Conditional Access policies, Privileged Identity Management (PIM), and Identity Protection.
• Conduct regular security assessments of the M365 tenant using Microsoft Secure Score and industry benchmarks.
• Lead the integration of all internal SaaS applications behind Single Sign-On (SSO) via Entra ID.
• Enforce Multi-Factor Authentication (MFA) and passwordless strategies across all corporate platforms.
• Monitor and secure API-based integrations between SaaS products to prevent data leakage and unauthorized access.
• Oversee the deployment and management of Mobile Device Management (MDM) via Microsoft Intune for a diverse fleet of devices.
• Administer and tune SentinelOne (or equivalent EDR) for proactive threat hunting, automated response, and endpoint hardening.
• Develop automated remediation scripts to address non-compliant devices in real-time.
• Act as the primary technical lead for internal security alerts, investigating potential breaches and coordinating response efforts.
• Configure and monitor logging and alerting systems to identify anomalous behavior across the cloud environment.
• Perform root cause analysis (RCA) following security incidents to improve defensive layers.
• Ensure the organization’s technical controls align with relevant compliance frameworks (e.g., SOC2, ISO 27001, or NIST).
• Maintain comprehensive documentation of security architectures, policies, and standard operating procedures (SOPs).
• Coordinate internal audits and vulnerability scans, ensuring timely remediation of discovered weaknesses.

Security and Compliance Engineer

Security and Compliance Engineer fortifying internal infrastructure at Shield Technology Partners. Focusing on Microsoft ecosystem and expanding SaaS portfolio with hybrid work model.

accountant

• Prepares and analyzes location and support center financial statements 
• Prepares journal entries and maintains supporting records 
• Detail oriented with the ability to gain an in-depth understanding of practice management software and associated revenue and accounts receivable calculations 
• Integrates the accounting operations of the newly affiliated locations and ensures consistency with the Company policies/procedures 
• Tracks deliverables of the new affiliated locations 
• Prepares account reconciliations for multiple accounts and locations and oversees the accounting for various areas including but not limited to 
• Cash posting 
• Merchant Services 
• Treasury matters 
• Bank reconciliations 
• Accruals 
• Prepaids 
• Tax and regulatory compliance 
• Answers accounting and financial questions by researching US GAAP, general ledger transactions and interpreting data 
• Provides detailed analysis and quantifies variances from expected results 
• Maintains supporting work papers for internal and external audits 
• Develops and implements efficient accounting procedures by analyzing current procedures and recommending changes through process enhancements and automation 
• Communication with multiple departments, offices and levels of employees including executives, on financial results and policies/procedures 
• Constructs ad-hoc reports and assist with projects as needed 


Senior Accountant

Senior Accountant analyzing financial transactions and preparing reports for multiple departments. Collaborating with diverse teams to enhance accounting efficiency in financial statements.

engineer

• Lead and execute technical projects and client implementations from start to finish.
• Track and manage project milestones, time budgets, and technical deliverables.
• Collaborate with internal teams, vendors, and clients to ensure successful execution.
• Ensure all documentation is complete, consistent, and available in IT Glue and Autotask.
• Deliver stellar customer service with proactive and professional communication.
• Present project updates and handoffs clearly to stakeholders.
• Evaluate existing environments and recommend modernized solutions.
• Maintain meticulous documentation and keep up to date with technologies.
• Provide tiered support during implementations and peak ticket volume.

Project Engineer

Projects Engineer responsible for executing technical projects and client implementations for ClearFuze. Collaborating with teams to deliver exceptional client experiences while maintaining documentation and workflows.

it-support

• Resolve escalated service tickets from Level 1 support.
• Troubleshoot and support servers, networks, Microsoft 365, and cloud environments.
• Perform proactive system monitoring and patching.
• Collaborate with senior engineers on projects and infrastructure upgrades.
• Deliver excellent customer service with clear, professional communication.

Helpdesk Technician II

Level 2 IT Technician providing support for complex technical issues to ensure smooth IT operations. Collaborating with clients to resolve escalated service tickets and perform system monitoring.

accounts-receivable

• Prepare, verify & record customer payments, credit memos & transactions. Maintain and update customer files and notations within accounting system.
• Review weekly AR reports, identify delinquent accounts & initiate collections communications.
• Proactively escalate problematic accounts to management for review/action.
• Proactively obtain approvals, schedule payments and follow up with clients by phone and email to expedite payment of balances due.
• Remedy declined/expired credit card transactions/ACH returns & update file information.
• Assist with invoicing clients for products and services sold including split billing.
• Assist with performing audits of licensing and other client services for revenue assurance initiatives.
• Verify and report discrepancies found in records.
• Build and maintain a positive rapport with clients and internal team.
• Maintain weekly notes, schedule customer follow-ups and document collections activity/disputes.
• Communicate payment expectations clearly and professionally.
• Arrive fully prepared for AR review calls with accurate up to date information, status on outstanding items and any questions or issues identified in advance & ready for discussion.
• Receive physical check payments obtained from on premise lockbox twice weekly. Post and deposit checks.
• Apply customer payments accurately daily (ACH, wire, online portals)
• Research and resolve partial or unreconciled payments.
• Coordinate with customers and internal teams when payment issues arise.

Accounts Receivable Administrator

Accounts Receivable Administrator for IronOrbit managing client collections and inquiries, ensuring timely payments and collaboration with internal teams.

Shield is building a world-class network of high-performing IT services businesses across the country. Our mission is to help our partners build generational businesses that take care of their employees and serve as a strategic force for their customers. We preserve the leadership, culture, and brand that make each MSP unique—while unlocking national leverage in technology, talent, and capital. Our partners gain access to AI technology, operational expertise, M&A support, and other resources to scale both organically and inorganically. We invest with intent and patience, backing the platforms and people that create durable advantages over decades. With a strong group of early partnerships and the backing of Thrive Holdings and ZBS Partners, Shield is creating the next generation IT Services platform.

Shield

About the company

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6 jobs found

Sales Representative

Shield

Security and Compliance Engineer

Shield

Senior Accountant

Shield

Project Engineer

Shield

Helpdesk Technician II

Shield

Accounts Receivable Administrator

Shield