Hybrid Customer Onboarding Specialist, Italian

Posted 5 days ago

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About the role

  • Provide software training to hotel customers across Europe via screenshare, chat, and phone
  • Use an engaging and informative style to ensure customers understand how to use the products
  • Qualify customer requirements and prepare customers for core product implementation
  • Deliver a high standard of customer training on SiteMinder product via a digital communication platform
  • Clearly communicate SiteMinder's support procedures to customers to ensure ongoing satisfaction
  • Take ownership of customer's problems, responding and resolving issues
  • Drive customer projects forward, meeting objectives

Requirements

  • Fluent Language Skills: English and Italian
  • Proven customer service experience with a passion for providing a premium customer experience
  • Tech savvy with a sound knowledge of all things technology
  • Worked towards targets and are goal oriented
  • Always thinking about the customer experience
  • Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!

Benefits

  • Equity packages for you to be a part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved

Job title

Customer Onboarding Specialist, Italian

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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