Onboard new customers as a Customer Onboarding Specialist at Salonkee. Collaborate with Sales, Support, and Product Development for a seamless customer experience.
About the role
- Onboarding specialist managing inbound sales inquiries and guiding customers through the setup process for Amnis, a Fintech company simplifying international payments.
Responsibilities
- Act as the first point of contact for inbound leads, combining consultative sales with hands-on customer onboarding
- Guide prospects and customers from a technical and product perspective
- Help customers successfully onboard and set up the platform
- Proactively identify upselling opportunities based on customer needs
- Handle inbound sales inquiries from German-speaking prospects (potentially also French) and guide them through the product from a technical and business perspective
- Support customers during the entire onboarding and setup process, ensuring a smooth and successful start with Amnis
- Understand customer needs and pains and match suitable Amnis solutions
- Convince and upsell customers through value-based product pitching during onboarding and ongoing usage
- Collaborate closely with sales, operations, compliance, and product teams
- Contribute to internal improvements to continuously enhance customer experience and processes
Requirements
- Strong (near-native) German speaking and good English skills (company language is English). French would be a plus.
- Experience or interest in sales, customer onboarding, account management, or customer support in B2B SaaS, Fintech or Payment
- Affinity for consultative / solution-oriented selling
- Interest in or basic knowledge of payments, FX or payment cards
- Strong communication and presentation skills, with the ability to explain technical topics in a clear way
- Ability to work independently and manage multiple customer interactions
- Team player mentality with a hands-on attitude
Benefits
- Attractive working conditions in a young, dynamic, and international team
- Professional environment in a rapidly growing European Fintech scale-up with offices in Switzerland, Liechtenstein, Czech Republic, Netherlands, and Austria
- Development opportunities within the company
- Budget for external courses, training and professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Onboarding Specialist enhancing platform usage for venue operators at Perfect Venue. Driving success through training and support for local restaurants and event spaces.
Customer Onboarding Specialist supporting a growing user base in Latin America. Focusing on providing exceptional onboarding experiences through structured implementation journeys.
Client Onboarding Specialist facilitating onboarding processes for Corporate and Financial Institution clients within MUFG. Collaborating across departments to ensure compliance and a seamless client experience.
Customer Onboarding Specialist supporting customer success and education at health practice management software company. Role involves onboarding programs and addressing client inquiries.
Customer Success Manager responsible for onboarding and training new clients in automotive software solutions. Ensuring high - quality support and software optimization with proactive problem - solving.
Client Onboarding Specialist supporting customers through the onboarding journey from application to settlement at Shift. Assess applications, make credit decisions, and align products to customer needs.
Primary customer contact for account services at Resideo in Querétaro, Mexico. Resolving inquiries and collaborating with various departments to ensure customer satisfaction.
Customer Onboarding Specialist assisting new customers in using Apple products and guiding them through initial onboarding engagements. Requires customer facing experience and collaboration with various internal teams.
Onboarding Manager leading client onboarding and accounting system implementations at Baker Tilly. Focusing on project - based work to modernize clients’ financial operations and ensure smooth transitions.