Commercial Regulatory Onboarding Specialist guiding the regulatory review process for customer onboarding and maintaining compliance with BSA/AML guidelines in a banking environment.
About the role
- Onboarding Manager responsible for guiding new customers through Rydoo's onboarding process. Engaging clients, conducting training, and enhancing customer success with a focus on SaaS solutions.
Responsibilities
- Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
- Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
- Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
- Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
- Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
- Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings
Requirements
- Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company.
- Fluency in French and English
- Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies.
- Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams.
- Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success.
- Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly.
- Nice to have:
- Bachelor's degree in Business Administration, Computer Science, or a related field preferred.
- Additional fluency in Portuguese and/or Spanish,
Benefits
- A competitive package, including salary and benefits
- Meal vouchers of €8 per day
- #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new Rydooer’s
- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
- Permanent contract
Job title
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