Regional Director of Customer Onboarding Success leading onboarding specialists at SiteMinder. Overseeing operations to drive customer satisfaction and revenue growth.
About the role
- Onboarding Manager focused on delivering exceptional experiences for new hires. Collaborating across teams to ensure a seamless onboarding journey that reflects company values and culture.
Responsibilities
- Designing & delivering onboarding journeys, creating and continuously improving experiences tailored to different job families and functions**
- Being accountable for designing and delivering all touchpoints from job offer acceptance to first day**
- Developing engaging content and communications that build excitement and connection before Day 1**
- Collaborating across teams - Talent Acquisition Managers, Referencing, ID Centre, Learning, IT, and Facilities**
- Tracking onboarding metrics, gather feedback, and use insights to enhance the experience continuously**
- Managing cohorts of new joiners through the process, ensuring they receive full support and a positive journey
Requirements
- Experience of leading end-to-end recruitment and onboarding processes, with a strong focus on delivering exceptional candidate and new hire experiences**
- Demonstrated ability to design and implement employee experience plans**
- Proven experience in leading and embedding change initiatives across a broad group of stakeholders**
- Strong process-oriented approach with a proactive digital mindset – with a proven track record of continuously seeking opportunities to streamline workflows and leverage technology**
- Project management and organisational capabilities, with a proven ability to plan, prioritise, and deliver complex initiatives**
- Ability to use onboarding metrics and feedback to drive continuous improvement**
Benefits
- Experience of leading end-to-end recruitment and onboarding processes, with a strong focus on delivering exceptional candidate and new hire experiences**
- Demonstrated ability to design and implement employee experience plans**
- Proven experience in leading and embedding change initiatives across a broad group of stakeholders**
- Strong process-oriented approach with a proactive digital mindset – with a proven track record of continuously seeking opportunities to streamline workflows and leverage technology**
- Project management and organisational capabilities, with a proven ability to plan, prioritise, and deliver complex initiatives**
- Ability to use onboarding metrics and feedback to drive continuous improvement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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