Delivering technical support for clients using Onit’s AI - driven legal operations platform. Collaborating with users, resolving issues, and ensuring seamless product functionality.
About the role
- Customer Support Analyst providing customer support for core, platform, digital banking, and document imaging products. Responsible for assisting customers in problem resolution and enhancement requests.
Responsibilities
- Assist the customer in using the systems to solve problems.
- Offer enhancement requests when certain issues cannot be resolved by the current system.
- Communicate proper expectations with the customers on problem resolution.
Requirements
- Minimum of three years experience in roles involving customer service, client support, or frontline operations within the banking industry is required.
- Experience in partnering with financial clients to resolve technical or service‑related issues preferred.
- Experience with a customer ticket tracking software preferred.
- Proficient in Microsoft Office Suite, including Teams.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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