Radiology Support Technician ensuring patient care, supporting imaging, and facilitating services delivery in a hospital setting. Engaging with patients and staff for improved patient satisfaction and safety.
About the role
- Product Support Engineer providing advanced technical support on NextGen connectivity platform. Responsibilities include troubleshooting network issues and collaborating with teams for resolutions.
Responsibilities
- Provide advanced-level technical support to customers experiencing complex network issues, including but not limited to routing, switching, and security technologies.
- Analyze and troubleshoot network-related problems reported by customers or detected through monitoring systems.
- Serve as a primary point of contact for customers seeking technical assistance.
- Escalate unresolved issues to higher-level support teams or engineering teams as needed.
- Document troubleshooting steps, solutions, and best practices for internal and external knowledge bases.
- Stay updated on industry trends, emerging technologies, and best practices in network engineering and technical support.
Requirements
- 2-5 years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving.
- Need to be strong in foundations (TCP, ARP, Subnetting, MTU, TTL, and common Header information)
- Experience with network troubleshooting tools and protocols (e.g., Wireshark, SNMP).
- Industry certifications such as CCNA, CCNP or relevant associate/professional certifications from another vendor.
- Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders at all levels.
- Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Preferred Qualifications: Experience working in a technical assistance center (TAC) or similar customer support environment.
- The Candidate needs to be good at routing and Switching Basics. Having familiarity with VMWARE ESXi would be an additional benefit.
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Analyst focusing on IT Client Relationship Management, Client Reporting, and Site Reliability Engineering at Manulife. Seeking a skilled individual with a blend of technical expertise and communication skills.
Loan Support Analyst Sr executing complex transactions in Dealer Finance at PNC. Responsible for compliance, communication, and customer interactions in loans management.
Technical Support Engineer at FusionAuth delivering software support to clients integrating CIAM solutions. Engaging with developers and troubleshooting complex customer issues in hybrid role.
Technicien Support Technique supporting clients with HIRSCH security systems installation and troubleshooting. Assisting users and installers with setup and operational issues.
Technician providing technical support for HIRSCH security systems in France. Assisting clients with installations and ensuring operational efficiency.
Technicien Support Technique working with HIRSCH security solutions. Assisting clients in installations and resolving technical issues while ensuring system functionality with a focus on customer support.
Customer Support Analyst providing customer support for core, platform, digital banking, and document imaging products. Responsible for assisting customers in problem resolution and enhancement requests.
Technical Support Specialist assisting with technical issues of healthcare products and providing exemplary service. Join Capsa Healthcare in enhancing patient care and caregiver workflow.
Bio Solids Operations Support Engineer managing consultants and contractors in organic waste processing facilities. Responsible for project management and compliance in environmental engineering tasks.