Radiology Support Technician ensuring patient care, supporting imaging, and facilitating services delivery in a hospital setting. Engaging with patients and staff for improved patient satisfaction and safety.
About the role
- Technical Support Engineer at FusionAuth delivering software support to clients integrating CIAM solutions. Engaging with developers and troubleshooting complex customer issues in hybrid role.
Responsibilities
- Provide technical support to customers integrating FusionAuth into their applications, troubleshooting authentication, authorization, and identity workflows
- Triage, reproduce, and document customer-reported issues; create detailed bug tickets for engineering handoff
- Guide customers through complex CIAM configurations, including SSO setup, MFA implementation, and custom token handling
- Conduct root cause analysis on integration failures by reviewing customer code snippets, logs, and API traces
- Maintain and contribute to FusionAuth’s technical documentation, knowledge base articles, and troubleshooting guides based on real-world cases
- Collaborate in customer kickoff and optimization sessions to proactively identify support needs
- Participate in rotating on-call duties to handle production incidents, minimize downtime, and communicate resolutions
Requirements
- 4+ years in technical support and/or software engineering roles
- Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
- Understand and can execute RESTful API calls
- Able to quickly grasp and explain complex technical subjects
- Excellent technical communication skills
- Can multitask effectively across many customer conversations
- Experience reviewing and interpreting code
- Java experience is a plus
- IAM or CIAM experience is a big plus
- Experience working with developers as customers
Benefits
- Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.
- Access to a fitness studio, showers, lockers, and secure bike storage.
- Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
- Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs.
- Easy ordering via app.
- 3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
- Yoga in the circle and wellness programs to enhance work-life balance.
- Dedicated outdoor workspaces and patio gathering areas.
- Ample on-site parking, easy freeway access, and high-speed fiber internet.
- Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Analyst focusing on IT Client Relationship Management, Client Reporting, and Site Reliability Engineering at Manulife. Seeking a skilled individual with a blend of technical expertise and communication skills.
Loan Support Analyst Sr executing complex transactions in Dealer Finance at PNC. Responsible for compliance, communication, and customer interactions in loans management.
Product Support Engineer providing advanced technical support on NextGen connectivity platform. Responsibilities include troubleshooting network issues and collaborating with teams for resolutions.
Technicien Support Technique supporting clients with HIRSCH security systems installation and troubleshooting. Assisting users and installers with setup and operational issues.
Technician providing technical support for HIRSCH security systems in France. Assisting clients with installations and ensuring operational efficiency.
Technicien Support Technique working with HIRSCH security solutions. Assisting clients in installations and resolving technical issues while ensuring system functionality with a focus on customer support.
Customer Support Analyst providing customer support for core, platform, digital banking, and document imaging products. Responsible for assisting customers in problem resolution and enhancement requests.
Technical Support Specialist assisting with technical issues of healthcare products and providing exemplary service. Join Capsa Healthcare in enhancing patient care and caregiver workflow.
Bio Solids Operations Support Engineer managing consultants and contractors in organic waste processing facilities. Responsible for project management and compliance in environmental engineering tasks.