Support Engineer at Zinc providing tech support for user issues. Collaborating with Customer Success and Engineering teams to resolve bugs and improve processes.
About the role
- Intern assisting with customer support in Santiago for ServiceRocket. Responsible for troubleshooting, diagnosing, and providing solutions for technical problems.
Responsibilities
- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Become an encyclopedia of knowledge about relevant products and their capabilities and common application
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or similar.
- Strong data analysis, critical thinking, and problem-solving skills
- Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified).
Benefits
- Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options: you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program: you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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