Office Manager supporting management with administrative tasks and coordination at Stollfuß Verlag in Bonn. Requires experience in office management and strong organizational skills.
About the role
- Front Office Manager ensuring excellent guest experiences at a conference hotel with 225 rooms. Leading a team to enhance guest relationships and operational success.
Responsibilities
- Delight guests and strengthen the team
- Guest care and retention
- Team leadership: build trust and establish clear guidelines
- Staff scheduling and deployment
- Foster and maintain long-term guest relationships
- Upselling: develop creative concepts and strategies
- Manage inventory and process orders
- Continuously maintain processes and checklists
- Project work within cross-property project circles
Requirements
- Several years of experience as a (Assistant) Front Office Manager or Head of Reception
- Understanding of the finer points of the area — from smooth operations to outstanding guest service
- Experience leading larger teams
- Empathetic yet decisive
- Strong communication skills: friendly and assertive
- Strong organizational skills in complex situations
- Conflict management skills
- Technical skills & systems: hotel software (Sihot preferred) and reservation systems
- Very good German language skills (C1) and good English skills (at least B2)
Benefits
- Corporate benefits program
- JobRad (company bike leasing)
- MyDay (birthday off)
- Well-being: Enjoy our properties privately at excellent rates and benefit from discounted overnight stays at many partner hotels
- Individual learning goals: We support you in developing your potential — both professionally and personally
- Sustainability: Your values find a home with us; we operate socially and environmentally sustainably and with respect for people and nature
- Work-life balance: Your working hours are accurately recorded and overtime is compensated
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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