Administrative employee managing documentation and client communication for a care service organization. Position involves various administrative tasks in support of a caring team.
About the role
- Press Office Manager managing external communications at Severn Trent. Leading media relations and enhancing company reputation through strategic communications.
Responsibilities
- Lead in strengthening Severn Trent’s reputation through strategic, proactive, and responsive communications
- Champion the company’s achievements, promoting thought leadership and industry-leading performance
- Implement key elements of Corporate Communications strategy, from media relations and external events to high-impact digital storytelling across social channels
- Develop and deliver an overarching press office plan, setting clear objectives, monitoring progress
- Oversee the development and maintenance of a living library of resources, including rolling briefs, Q&As, crisis playbooks, factsheets, and case studies
- Help embed new technologies including responsible use of AI, to improve efficiency and accuracy
- Serve as the first point of contact for media enquiries, managing communications during operational incidents
- Shape strategic campaigns aligned to the corporate strategy, create compelling news stories, and measure impact
Requirements
- Experienced communications professional who thrives in busy, high-profile media environments
- Confidence in shaping strategy, managing complex issues, and responding under pressure
- Strong foundation in PR, journalism, or communications or equivalent senior-level experience in managing corporate reputation and media relations.
- Significant experience operating in a fast-paced press office environment, responding to national media enquiries and managing complex and sensitive issues to tight deadlines
- Ability to design and deliver corporate communications strategies, turning complex topics into clear and engaging stories
- Excellent influence and relationship-building skills, including the ability to work effectively with senior leaders in a complex, matrixed organisation
- A positive, can-do attitude is essential, along with a commitment to high-quality, on-time delivery.
Benefits
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,225, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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