About the role

Account Manager acting as primary point of contact for customers at ShedPro. Building relationships, coordinating projects, and ensuring high-quality service for assigned accounts.

Responsibilities

Serve as the primary point of contact for assigned customer accounts
Build trusted, long-term relationships with key customer stakeholders
Act as a customer advocate internally while balancing business objectives
Maintain accurate and up-to-date customer records, contracts, and change requests
Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services
Track project timelines, deliverables, and dependencies
Proactively communicate project status, risks, and changes to customers and internal stakeholders
Identify issues early and work to resolve or escalate them appropriately
Develop a deep understanding of ShedPro’s products and services
Identify opportunities for upsell, cross-sell, and expanded engagement
Collaborate with Sales and Marketing to support account growth strategies
Support contract renewals and long-term account planning
Prepare clear status updates and performance reports for customers and internal teams
Ensure expectations are aligned across stakeholders
Contribute insights and feedback to improve processes and customer experience

Bachelor’s degree preferred, or equivalent professional experience
2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Comfort working with spreadsheets, CRMs, and task management tools
Ability to manage multiple timelines and priorities simultaneously
Customer-first mindset with a strong sense of ownership and accountability
Ability to work independently in a remote environment
Ability to work cross culturally with production office based in Vietnam

**Bonus: **13th Salary, Work anniversary bonus, Referral bonus, Commission for bringing new project.
**Gifts: **Birthday gifts for employees and their children, Wedding anniversary gift, Tet's gift, Baby shower, Women's day, Children's day.
**Healthcare: **Private Health Insurance & Annual Health Checkup.
**Performance & Salary Review: **Annual assessments to ensure fair and equal pay based on performance results.
**Vietnam Social Security:** Contribution from probation period.
**Healthy Food & Snacks: **FREE daily snack and Friday lunch.
**Team building events and holidays: **Company retreat, Family Day, Thanksgiving, Christmas, Year End party.
**17 days off per year:** 10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations.
**Half** **Friday off in 03 months of summer:** Enjoy longer weekends, recharge, and soak up the summer sun.
**Learning & Development: **Weekly training & inspirational talks at our Social Forum and English classes.
**Sport activities:** Badminton & football.