Account Manager focusing on revenue generation and client conversion in market surveys. Utilizing bilingual skills in English and Spanish to engage participants and enhance customer satisfaction.
Responsibilities
Generate market or target-specific intelligence related to emerging needs/relevant issues to effectively engage participants in Community Market™ surveys
Sustain and grow participation in Community™ Market surveys and convert clients to drive sales aligned to internal Business Development metrics
Feed market intelligence and follow engagement processes that involve customer retention initiatives, loyalty programs, and gathering customer feedback to enhance customer satisfaction and drive repeat business
Explain the value and process of participation to clients/participants to build an informed dialogue and basis for expanded service
Develop and nurture relationships with customer accounts
Secure participation of target employers and hand off to counterparts in the Survey Operations team in a timely and coordinated manner
Develop and present tailored solutions that align with the client's needs
Demonstrate the value proposition of the organization's offerings and highlight key benefits and competitive advantages of joining the market study
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