Responsable Projets Soutien overseeing and managing support projects for defense systems at Thales. Collaborating with multidisciplinary teams and ensuring client relations for project success.
About the role
- Global Loyalty Manager strategically managing customer loyalty programs under the Schaeffler REPXPERT brand. Leading projects and fostering virtual teams across regions for program success.
Responsibilities
- Strategically and operationally manage the global customer loyalty program under the Schaeffler REPXPERT brand.
- Assume responsibility for monitoring and steering both performance and cost of the loyalty program across multiple regions.
- Further increase the attractiveness of the program, including but not limited to establishing localized bonus shops in collaboration with central departments and regional teams.
- Initiate and lead projects with both internal and external service providers, including planning, conceptualization, roadmap planning, and delivery.
- Establish and foster a virtual team of regional and local loyalty managers.
- Keep closely in touch with customers, users, and the activity of competitors to inform your activities.
- Act as an evangelist for the loyalty program within the organization across product management, sales, and marketing.
Requirements
- Demonstrated experience in managing a customer loyalty program with over 100,000 subscribers, ideally in a professional and/or industrial setting.
- Several years of hands-on experience in project management, leading complex projects.
- Used to defining and steering by key performance indicators, yet equipped with strong customer orientation.
- Professional handling of Microsoft Office applications.
- Affinity for automotive topics is desirable.
- Fluency in English; German and/or additional languages are an advantage.
- Valid work permit for CZ mandatory
Benefits
- 30 vacation days per year
- MultiSport card including employer's contribution
- Cafeteria System (edenred)
- Daily meal allowance
- Employer contribution to the employee's pension scheme
- Salary compensation during illness, according to company policy
- Company laptop and phone
- Hybrid Working (2 days / week home office)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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