Managing Client Solutions for Acosta, developing strategic client relationships and overseeing associates. Responsible for training, client interactions, and communication within the organization.
About the role
- Senior Manager designing and delivering operating model change for Lloyds Banking Group. Leading cross-functional initiatives and influencing senior stakeholders while managing multiple projects.
Responsibilities
- Build and deliver complex end-to-end operating model change that enables BCB’s strategy and commercial outcomes
- Lead cross-functional initiatives, coordinating colleagues across Coverage, Product, Operations, Technology, Chief Controls Office, Risk, Finance, People & Places and Legal
- Influence and align stakeholders on direction of travel, communicating complex ideas in clear and compelling ways
- Apply structured problem solving using qualitative insight and data to drive decisions and measurable outcomes
- Connect the dots across diverse inputs to produce coherent designs, crisp narratives and succinct storytelling
- Manage multiple initiatives in a fast-paced environment, balancing priorities to land the right solutions for customers and colleagues
Requirements
- Confirmed experience of designing and delivering operating model change within the financial services sector and ideally within BCB
- Proven track record of analysing complex issues and translating insights into practical, commercially aligned recommendations
- Ability to influence and engage senior stakeholders, communicating complex ideas clearly and gaining alignment across diverse teams
- Experience working in fast-paced, transformation-focused environments, balancing multiple priorities and leading initiatives concurrently
- Ability to integrate insights from business inputs (customer, commercial, operational, risk, technology) to build coherent solutions and compelling storytelling
- A collaborative leadership style, comfortable working across functions to shape and deliver cross-business change
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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