Talent Operations Coordinator supporting recruitment across PG&E in a fast - paced environment. Ensuring operational excellence and positive candidate experiences throughout the recruiting process.
About the role
- Director of Operations for Rare Disease PSS, leading strategic implementation of patient support services for a biopharma company. Driving operational excellence and cross-functional collaboration to improve patient outcomes.
Responsibilities
- Lead operational implementation of the Rare Disease PSS Department's GTM strategy, ensuring alignment with organizational priorities and business objectives
- Identify and execute opportunities for operational innovation, efficiency gains, and process optimization
- Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics
- Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams
- Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact
- Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions
- Build and maintain strong relationships with internal stakeholders across Commercial, Medical Affairs, Market Access, Legal, Compliance, and other key functions
- Partner with external stakeholders including healthcare providers, patient advocacy organizations, specialty pharmacies, and payers to compliantly enhance patient support services
- Provide strategic operational support to the Rare Disease PSS Leadership Team, including data analysis, insights, and recommendations
- Develop executive-level reporting and dashboards that highlight operational performance, trends, and opportunities
- Prepare and deliver compelling presentations for leadership reviews, strategic planning sessions, and cross-functional meetings
- Support budget planning, resource allocation, vendor management, and capacity planning decisions
- Design, implement, and optimize operational processes that enhance efficiency, quality, and compliance based on performance data, stakeholder feedback, and evolving business needs
- Evaluate and recommend technology solutions that improve operational capabilities and enable data-driven decision making
- Champion operational and innovation excellence across the PSS department, establishing standards and best practices
- Support development and implementation of launch readiness plans for new products and indications
Requirements
- Bachelor's Degree required; MBA or advanced degree preferred
- 8+ years of progressive experience in pharmaceutical/biotech operations, strategy, project management, or related fields
- 5+ years of experience leading complex, cross-functional projects in a matrix environment
- Demonstrated expertise in project management methodologies, tools, and best practices
- Strong understanding of pharmaceutical commercialization, patient support services, and rare disease dynamics
- Experience developing and implementing operational strategies and frameworks
- Exceptional organizational skills with ability to manage multiple priorities simultaneously
- Outstanding written and oral communication skills, including executive-level presentation abilities
- Strong analytical and problem-solving capabilities with data-driven decision-making approach
- Proficiency in project management tools, MS Office Suite, and data visualization platforms
- Ability to travel as required, approximately 15-20%
Benefits
- high-quality healthcare
- prevention and wellness programs
- at least 14 weeks’ gender-neutral parental leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director responsible for leading global lab operations at Hewlett Packard Enterprise, ensuring strategic direction and operational excellence across 24x7 lab environments.
Apprentice role at BCD Travel managing travel reservations and fulfilling necessary regulations. Engaging with Senior Travel Consultants and expanding knowledge of travel industries.
Pflegefachkraft für gerontopsychiatrische Pflege in Seniorenwohnanlage St. Elisabeth. Betreuung und Pflege älterer Menschen sowie fachliche Beratung in einem professionellen Team.
Operations Consultant supporting central projects in a major European nursing home operator. Collaborating closely with management and operational teams in the German healthcare sector.
Leading operations for over 25 company restaurants at a top European gastronomy brand. Ensuring consistent service quality and operational excellence in hospitality.
Operations Strategist enhancing operational effectiveness and executive coordination at MissionWired in Washington, D.C. Partnering closely with senior leadership to manage executive workflows and office operations.
Broadcast Operations Officer working in master control room coordinating satellite signals and troubleshooting broadcasting issues. Handling on - air material preparation and ensuring content quality.
Assistant Vice President developing operations and strategy for Liberty Mutual Canada. Leading initiatives to drive business success and enhance operational excellence.
Assistente de Operações assisting in operational tasks at Daycoval Seguros, ensuring efficiency and documentation of processes.