Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
About the role
- Assistant Vice President developing operations and strategy for Liberty Mutual Canada. Leading initiatives to drive business success and enhance operational excellence.
Responsibilities
- Design and lead initiatives in strategic planning, competitive differentiation, operating model development, and strategic partnerships.
- Promote operational excellence by evaluating, redesigning, and implementing scalable, repeatable processes that increase efficiency and deliver market-leading value to brokers and clients.
- Build trusted, thought-partner relationships with executives to partner on solutions supporting our underwriting and operations strategy.
- Work closely with underwriting segment leaders and key functional leads to identify optimization opportunities, drive new initiatives, and perform proactive analyses.
- Develop business cases, project plans, and analyses to support functional leaders; conduct business analysis and assesses how alternative management decisions affect operational and financial performance.
- Lead strategic initiatives and oversees project analysts across engagements, ensuring high-quality deliverables, clear team communication, and alignment toward target outcomes.
- Ensure priorities and initiatives align with our vision and include clear success metrics (KPIs, objectives, and key deliverables).
- Strengthen Liberty Mutual Canada’s data management strategy by aligning operational and innovation KPIs with business objectives.
- Support the development and maintenance of annual budgets, financial plans, and rolling forecasts, and manage related planning calendars: coordinating inputs from business partners, validating assumptions, tracking variance to plan, preparing summary reports for leadership, and ensuring timely delivery of all planning milestones.
- Facilitate scenario modeling to assess risk and opportunity and recommend adjustments to optimize resource allocation.
- Advocate for and exemplify Liberty’s values and Guidelines for Inclusion to foster a high‑performance culture and strong employee engagement.
Requirements
- Bachelor’s degree in business or a related field; advanced degree (e.g., MBA) or equivalent preferred. Relevant insurance designations are an asset.
- A minimum of 10 years of relevant experience.
- Prior experience in Operations or Underwriting preferred.
- Strong problem‑solving and decision‑making skills, resilience and adaptability, and self‑confidence.
- Excellent organizational abilities, results orientation, and a collaborative mindset.
- Proven project‑management experience. Advanced knowledge of strategic planning and operational effectiveness.
- Exceptional written and verbal communication skills for effective engagement with senior leaders, cross‑functional teams, and industry stakeholders.
Benefits
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.
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