Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
HE
Onsite Director, Global Lab Operations – Lab Services
Posted yesterday
About the role
- Director responsible for leading global lab operations at Hewlett Packard Enterprise, ensuring strategic direction and operational excellence across 24x7 lab environments.
Responsibilities
- Provide strategic direction and day‑to‑day operational leadership for multi‑region, 24×7 lab environments; balance long‑term transformation with hands‑on execution and escalation management.
- Standardize and align regional labs to a unified global operating model, tooling, virtualization platforms, and processes.
- Own setup, deployment, configuration, teardown, monitoring, incident response, and SLA/KPI governance for physical and virtual lab infrastructure.
- Lead virtualization and software‑defined infrastructure strategy, lifecycle management, automation/orchestration, and VM/network pool optimization.
- Manage global inventory allocation, forecasting, procurement support, BOM reviews, and lifecycle activities to maximize utilization and reduce duplication/cost.
- Build and operate global Lab Services: development/test/validation/demo environments, design for new product introductions, and close partnership with engineering teams to translate program needs into lab capabilities.
- Drive global LaaS implementation: self‑service provisioning, automation, catalog and workflow design, and integration with monitoring and inventory systems.
- Manage third‑party vendors for operational augmentation, tooling, deployment, and capacity services; hold vendors accountable for execution.
- Maintain global business continuity, redundancy, failover, and incident recovery plans; report on resilience and readiness metrics to executives.
- Define and maintain KPIs and dashboards for uptime, SLA attainment, utilization , cost savings, and LaaS adoption; use analytics to drive continuous improvement.
- Lead global change management and digital transformation efforts for lab operations, including development of change plans, stakeholder engagement, communication strategies, and programs to maximize adoption of new operating models, tools, and processes across regions.
- Communicate regularly with stakeholders across engineering, R&D, finance, facilities, security and executive leadership on capacity, tradeoffs, and risk.
Requirements
- 15+ years of progressive management experience leading lab operations for Hybrid Cloud, Virtualization, Storage, Networking, and Compute based environments
- Proven leader of large, distributed 24×7 technical operations with strong hands‑on experience in lab/infrastructure management.
- Deep technical knowledge of virtualization, software‑defined compute/storage/network, monitoring, asset lifecycle, and automation/orchestration tools.
- Strong program and vendor management skills; experienced in procurement cycles, BOMs, and global inventory allocation.
- Demonstrated success leading large-scale digital transformation and change management initiatives in global technical or engineering operations, including experience with change readiness assessments, communication planning, stakeholder management, delivery and successful implementation of consolidation, standardization, and adoption of new operating models (LaaS).
- Excellent communicator and influencer with ability to brief executives and collaborate across global technical and business teams.
- Data‑driven with experience defining KPIs, dashboards, and metrics to optimize capacity, cost, and service delivery.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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Degree requirement
No Education Requirement
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