Consultant HR supporting local governments in HR, finance, and social services. Handle payroll administration, recruitment, and advise on HR processes while working closely with internal teams.
About the role
- HR Dispatcher in the HR Service Center managing ticket workflows and ensuring compliance with processes. Monitoring ticket statuses and providing transparent communication to stakeholders.
Responsibilities
- Your daily tasks include active monitoring and management of ticket volumes
- You communicate current ticket statuses and implemented solutions transparently to the requesters
- You oversee and track metrics and SLAs in our HRIS/ticketing tool
- You consistently ensure compliance with defined processes and escalation protocols
- In addition, you prepare regular analyses in the form of daily and weekly performance reports
Requirements
- You have completed commercial vocational training or hold a degree in Human Resources or a comparable qualification
- You are highly service-oriented and quickly develop solution-focused approaches
- Experience in personnel services, dispatch/coordination or the HR field is desirable
- You are highly organized and work in a very structured and independent manner
- A solid command of MS Office (particularly Excel) completes your profile
Benefits
- 30 days' annual leave
- Flexible working hours to support a healthy work–life balance
- 100% remote work possible, with provision of the necessary technical equipment
- Subsidy for the Deutschlandticket (public transport pass)
- Professional and personal development training opportunities
- Corporate benefits and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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