Senior Success Guide at Salesforce blending product knowledge and consultative engagement. Drive customer adoption and outcomes through collaboration and solution development.
Responsibilities
Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions
Deliver org health assessments by reviewing challenges, analyzing performance and customizations
Deliver advanced security assessments for customers, identifying risks across key domains
Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions
Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions
Build and co-develop solution components with customers to ensure faster return on value
Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs
Provide product education, technical advice, and adoption guidance to ensure customers achieve their business outcomes
Act as a Subject Matter Expert (SME) for Salescloud
Partner with Guide Leadership to design and deliver training programs that build team skills and maturity
Generate positive feedback from customers, internal teams, and leadership
Requirements
Minimum 5 years of development experience in the Salesforce ecosystem
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