Policy Manager leading the development of rail industry policies impacting passengers and organizations. Collaborating with key stakeholders to drive change in the UK's rail system.
About the role
- Senior Manager of Target Setting managing predictive models and dashboarding within Customer Success at Salesforce. Influencing customer-centric goals and building analytics frameworks.
Responsibilities
- Design, build, and maintain the core analytical models that inform goal setting
- Develop and manage forecasting models to predict future performance against key goals
- Manage the end-to-end technical process for setting and tracking Customer Success performance targets
- Monitor performance against goals and translate complex model outputs into actionable narratives and dashboards for senior leadership
- Design and own the suite of level dashboards that track Customer Success performance
- Partner with Data Science, Product, and Analytics teams to integrate new data sources
Requirements
- 6+ years in a highly analytical role such as Data Analytics, Business Operations, or Data Science
- Expert-level proficiency in SQL for complex data extraction and manipulation
- Hands-on experience building statistical and forecasting models in Python or R
- Proficiency in dashboarding tools such as Salesforce CRM analytics and Tableau
- Proven, hands-on experience developing predictive models from the ground up
- Exceptional ability to translate complex quantitative analysis into clear insights and strategic recommendations
- Strong business acumen with a deep understanding of SaaS business models and customer lifecycle management
- Proven ability to manage complex projects, thrive in a fast-paced environment,
- Excellent communication and interpersonal skills
- High comfort with ambiguity and a proactive, problem-solving mindset.
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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